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Buyer Journey Intelligence

The 6 Moments That Determine
Which Dealer Gets the Sale

Understanding the buyer journey is your biggest competitive advantage. Dealers who get discovered first during research win the sale.

70–80%

of a buyer's decision is made before they walk into a showroom

The dealership that wins is the one that gets discovered first during the research phase.

The Buyer Journey

Moment 1 of 6

Inspiration Moment

Dreaming about ownership

This is when someone first thinks about buying.

What buyers are doing

Planning family camping trips

Thinking about buying a boat for summer

Wanting an ATV for hunting or land use

What buyers ask AI & search

"Best RV for family camping"
"Best pontoon boats for lakes"
"Best side-by-side for hunting"

Key Insight

AI tools like ChatGPT or Perplexity AI are increasingly used here. Dealerships usually don't realize they could influence this stage.

Where Our Service Fits

We influence three of the six critical moments in the buyer journey.

Stage 1
Inspiration Moment
Stage 2
Research Moment
Stage 3
Model Selection
Stage 4
Dealer Discovery
Stage 5
Trust &
Stage 6
Showroom Visit
We influence this stage
Outside our direct influence
Sales Scripts

How to Explain This to Dealers

The Key Insight

"Most buyers choose which dealership to visit before they ever step on the lot."

This resonates because dealers know how often customers walk in saying 'I saw this online' or 'I researched this model already.'

Discovery Positioning

"The dealership that gets discovered first during research usually gets the opportunity to sell the unit."

Dealers immediately understand this because they see it happen every day.

The 70-80% Line

"By the time a buyer walks into a showroom, their decision is often 70–80% made. The question is whether your dealership was part of that decision process."

This creates urgency — dealers realize they need to be visible earlier in the journey.

Why Dealers Relate to This

This resonates because dealers hear these phrases from customers every day:

"I saw this online"

— What buyers say when they walk in

"I researched this model already"

— What buyers say when they walk in

"I found you on Google"

— What buyers say when they walk in

Our Competitive Advantage

Why this is the right time for Momentum

RV Dealers

Behind in digital strategy

Many haven't optimized for discovery yet

Marine Dealers

Behind in digital strategy

Many haven't optimized for discovery yet

Powersports Dealers

Behind in digital strategy

Many haven't optimized for discovery yet

Because these industries are behind in digital strategy, many dealers haven't optimized for discovery yet — that's our opportunity.